Shipping policy
Order Processing Time
All orders are currently processed within 5 to 10 business days (excluding weekends and holidays) after receiving your order confirmation email. As a studio focused on quality and craftsmanship, we take extra care in preparing and securely packaging each piece before dispatch.
You will receive an automated notification with tracking or delivery details as soon as your order is ready.
Please note: Custom or hand-crafted items may require additional production time beyond standard processing. Specific lead times are stated on the respective product pages.
Local Delivery
We offer local delivery for eligible addresses within our delivery zones:
Within 5 miles of our studio.
5 to 10 miles from our studio.
Delivery fees are calculated at checkout based on your address.
How Local Delivery Works:
Once your order is processed and ready for delivery, we will send you a confirmation email containing your estimated delivery date and time window. Please ensure someone is available to receive the package at the designated time or leave specific delivery instructions at checkout.
Domestic Shipping Rates & Estimates
For orders outside our local delivery area, shipping charges will be calculated and displayed at checkout based on the weight, dimensions, and destination of your items.
Standard Shipping: Estimated delivery within 3–7 business days after dispatch.
Expedited Shipping: Available at checkout for faster delivery times.
Please note: We currently only deliver within the United States and do not offer international shipping at this time.
How do I check the status of my order?
When your order has shipped (or is scheduled for local delivery), you will receive an email notification from us with tracking or scheduled delivery information. Please allow 24–48 hours for tracking information to update once generated.
If you haven’t received your order within the estimated delivery window after receiving your delivery confirmation email, please contact us at info@blukach.com with your name and order number, and we will look into it for you.
Shipping to P.O. Boxes
Some larger items or parcel carriers may not be able to deliver to P.O. Boxes. If a P.O. Box address is provided for a large item, we will reach out to you to request an alternative delivery address.
Damaged Packages
In the event that your order arrives damaged in transit, please email us as soon as possible at info@blukach.com with your order number and a photo of the item’s condition and packaging. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.